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Member and Family Advocacy Council (MFAC)

Ways to be involved

Arizona Complete Health-Complete Care Plan (AzCH-CCP) offers many ways for members, family members and advocates to be involved, provide input and work towards change. Your voice is important to us. It helps in how we provide services to members.

Contact advocates@azcompletehealth.com for more information.



Please see descriptions of our councils and involvement opportunities below:

Focus- Agency and Provider concerns

  • All Behavioral Health Homes and some Specialty Agencies have Member and/or Family Advisory Councils. Although the names may be different from one agency to another the purpose stays the same, “Find out from those we serve how we can do better”

To get involved with any of our committees please send an email to advocates@azcompletehealth.com or call Tony Smith at 520-809-6526.

Focus- Community Concerns

  • The Member and Family Advocacy Councils (MFACs) focus on “Community needs and concerns”. Each community we serve can have very different and unique needs. This is a great place to share about YOUR community. Meetings are hosted by AzCH-CCP. The focus is around learning about your community’s needs, possible service gaps as well as successes. The group will gather information from you to help create needed change.
  • In these councils you will work with others in your community. You will learn about resources and work to problem solve. You will learn about being an advocate for yourself and others.

To get involved with any of our committees please send an email to advocates@azcompletehealth.com or call Tony Smith at 520-809-6526.

Focus- System Concerns and Change

  • The focus of the Member and Family Governance Committee (MFGC) is to look at all areas where AzCH-CCP provides services. All information collected from the MFAC’s are presented at this meeting. We work to find patterns, identify problems and come up with solutions. AzCH-CCP uses this information to help make changes to the way services are provided for all AzCH-CCP members.

To get involved with any of our committees please send an email to advocates@azcompletehealth.com or call Tony Smith at 520-809-6526.

Medicaid Quality Sub-Committee

  • This committee reviews ways that we measure our providers’ success. These may include 7-day follow-ups, % of people with diabetes getting A1C, and more.

Pharmacy & Therapeutics

  • This committee reviews the use of medications in our network

Potential Provider/ Network Oversight

  • This committee reviews agencies who have applied to be in our network.

Medical Management

  • This committee reviews the utilization of health care resources across the continuum of care to assure positive systemic health outcomes for our members.

To get involved with any of our committees please send an email to advocates@azcompletehealth.com or call Tony Smith at 520-809-6526.

 

Arizona Complete Health-Complete Care Plan has Member Advocacy Councils and we need your voice! We meet via Zoom 2nd Tuesday and 2nd Wednesday of every month. Contact advocates@azcompletehealth.com for more information.