Nondiscrimination and Accessibility
Discrimination is Against the Law
Arizona Complete Health-Complete Care Plan (AzCH-CCP) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Arizona Complete Health-Complete Care Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Arizona Complete Health-Complete Care Plan:
- Provides no-cost aids and services to people with disabilities to communicate effectively with us, such as: qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides no-cost language services to people whose primary language is not English, such as: qualified interpreters and information written in other languages
If you need these services, contact Member Services at:
Arizona Complete Health-Complete Care Plan: 1-888-788-4408 (TTY: 711)
Ambetter from Arizona Complete Health: 1-888-926-5057 (TTY: 711)
Allwell from Arizona Complete Health: 1-800-977-7522 (TTY: 711)
If you believe that Arizona Complete Health-Complete Care Plan failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Chief Compliance Officer, Cheyenne Ross. You can file a grievance in person, by mail, fax, or email. Your grievance must be in writing and must be submitted within 180 days of the date that the person filing the grievance becomes aware of what is believed to be discrimination.
Submit your grievance to:
Arizona Complete Health-Complete Care Plan
Chief Compliance Officer Cheyenne Ross
1870 W. Rio Salado Parkway
Tempe, AZ 85281
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail at U.S. Department of Health and Human Services; 200 Independence Avenue, SW; Room 509F, HHH Building; Washington, D.C. 20201; or by phone: 1-800-368-1019, 1-800-537-7697 (TTY).
Complaint forms are available at the Office for Civil Rights website.
.إذا كنت تتحدث اللغة العربية، تتوفر لك ترجمة شفهية وترجمة تحريرية مجانًا اتصل بالرقم 4408-788-888-1 (711 :TTY/TDY).
اگر به زبان فارسی صحبت ميکنيد, ترجمه شفاهی و کتبی بدون هزينه برای شما قابل دسترسی ميباشد. با شماره 4408-788-888-1 (711 :TDD/TDY) تماس بگيريد.
ܐܸܢ ܡܚܲܟܝܼܬܘܿܢ ܣܘܼܪܹܝܬ، ܩܪܝܼܡܘܿܢ ܠܐܵܗܵܐ ܪܲܩܡܵܐ ܩܵܐ ܬܘܼܪܓܵܡܵܐ ܡܲܡܠܠܵܝܵܐ ܘܲܟܬܵܒ̣ܵܢܵܝܵܐ ܡܲܓܵܢܵܐܝܼܬ، 4408-788-888-1 (TTY: 711).