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Crisis Intervention Services

What is Considered a Crisis?

A crisis is defined by the person going through it. If a situation exceeds a person’s coping skills, they are in crisis. Crisis services are available to any person in the community. Their insurance or enrollment does not matter. The goal of crisis intervention services is to take care of the immediate crisis.

What Is Covered?

Any person living in Arizona can receive crisis services.

These may be telephone conversations, community-based mobile services, and facility-based stabilization sites.

There are also follow up services to help the person in crisis. Crisis intervention services are given in many settings. These can include:
  • Hospital emergency departments
  • A person’s home
  • Over the telephone
  • Any community setting

Crisis services are time limited and may include the following:

  • Screenings
  • Assessments
  • Counseling
  • Medication stabilization and monitoring
  • Observation and follow-up
  • Supportive services to help prevent a future crisis
  • Crisis Mobile Teams
    • Crisis Mobile Teams travel to the place where a person is in crisis to:
      • Support the person
      • Address the crisis
      • Look at treatment needs and
      • Give access to follow-up services

Statewide Crisis Line

Are you or someone you know experiencing a behavioral health crisis?

Call the statewide crisis line. It is available 24 hours a day, 7 days a week.

Crisis services are available to anyone in Arizona, even if you do not have health insurance coverage.

Peer-Operated Warm Line

The Peer Warm line is staffed by trained peers (members with lived experience overcoming mental illness) who provide a friendly voice, support and help to alleviate loneliness and isolation. 1-844-733-9912.

If you’re thinking about suicide, are worried about a friend or loved one, or would like emotional support, the 988 Lifeline network is available 24/7 across the United States.

Find additional resources our Suicide Prevention page.