All attempts are made to provide the most current information on the Pre-Auth Needed Tool. However, this does NOT guarantee payment. Payment of claims is dependent on eligibility, covered benefits, provider contracts, correct coding and billing practices. For specific details, please refer to the provider manual. If you are uncertain that prior authorization is needed, please submit a request for an accurate response.
Preventative Vision Services need to be verified by Envolve Vision.
Dental Services need to be verified by Envolve Dental.
Complex imaging, MRA, MRI, PET, and CT scans need to be verified by NIA.
Musculoskeletal Services need to be verified by Turning Point
Chiropractic services are handled by American Specialty Health Network (ASH).
Transportation services are handled by Veyo.
Non-participating providers must submit Prior Authorization for all services except those performed in the Emergency Department and Urgent Care.
For non-participating providers, Join Our Network.
Are Services being performed in the Emergency Department or Urgent Care Center or Family Planning services billed with a Contraceptive Management diagnosis?
|Types of Services||YES||NO|
|Is the member being admitted to an inpatient facility?|
|Is the patient receiving Hospice Services? Are services being rendered by a Hospice Provider?|
|Are anesthesia services being rendered for dental procedures?|
|Are services, other than DME, orthotics, prosthetics, and supplies, x-rays or labs being rendered in the home?|
For oncology/supportive drugs, please request through New Century Health.
- Log into New Century Health’s provider web portal at https://my.newcenturyhealth.com.
- Call to New Century Health at 1-877-624-8601
- Fax to New Century Health at 1-877-624-8602
- Contact New Century Health’s Utilization Management Intake Department at 1-888-999-7713, Option 5 (Monday through Friday, 8 a.m. – 8 p.m. ET)
Please note, failure to obtain authorization may result in administrative claim denials.
For Home Health, please request prior authorizations through Professional Health Care Network (PHCN)
- Log into PHCN portal at https://professionalcares.com/
- Call PHCN at 602-395-5100
- Fax to 480-359-3834