Changes Are Coming to AHCCCS:
What You Need to Know About Work Requirements and 6-Month Renewals.
Starting January 1, 2027, some adults ages 19-64 on AHCCCS will renew their coverage every 6-months and have new work requirements. These changes come from a new federal law, which impacts the "adult group." AHCCCS will let you know if these changes apply to you.
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Statewide Crisis Line
Are you or someone you know experiencing a behavioral health crisis?
Call the statewide crisis line. It is available 24 hours a day, 7 days a week.
Crisis services are available to any Arizona resident, even if you do not have health insurance coverage.
- Statewide Crisis Line: 1-844-534-4673 or 1-844-534-HOPE, TTY/TDD: 711
- Text: 4HOPE (44673)
- Chat: crisis.solari-inc.org/start-a-chat
- National Crisis Line: (call or text): 988
- Tohono O'Odham Nation dedicated crisis line: 1-844-423-8759
- Northern Arizona Tribal Crisis Line: 1-833-990-6400
- Tribal Warm Line number is: 1-855-728-8630
What Is Covered?
Any person living in Arizona can receive crisis services.
These may be telephone conversations, community-based mobile services, and facility-based stabilization sites.
Important Phone Numbers
If you are a current member and need assistance, please call. Member Service is available by calling:
- Medicaid Member Services: 1-888-788-4408
- Nurse Triage Line: 1-866-534-5963
- TTY/TDD: 711
If this is an emergency, please dial 911.
Nurse Triage Line
Arizona Complete Health-Complete Care Plan has a Nurse Triage Line available 24 hours a day, 7 days a week for members.
Call anytime to get assistance from a nurse or if you have questions about your health.
To speak to a nurse, please call: 1-866-534-5963
Non-Emergency Transportation
Transportation may be provided to the closest provider for covered services. Members can get rides tomedical appointments by calling Member Services at 1-888-788-4408, TTY/TDD: 711 and pick thetransportation option. We will help you get transportation to your medical appointments. Please call us at least three days before the appointment.
For medical rides, we will try to make sure:
- You get to your appointmenton time..
- You do not arrive more than 1hour before your appointment.
- Your ride home does notleave before your treatmentis finished.
- You do not wait more than1 hour after your treatmentends for your ride home.
You can call Member Services at 1-888-788-4408, TTY/TDD: 711 on weekends and holidays fortransportation to urgent care centers when you are sick.
Always remember to dial 911 in a true medical emergency.
Enrolled in Medicaid?
Has your contact information changed
in the past two years?
Update your mailing address in HealthEArizonaPlus.gov
or call 1-855-HEAPLUS (432-7587) to stay enrolled.