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Arizona Complete Health Transition to Availity Essentials

Date: 11/21/24

Arizona Complete Health is Partnering with Availity Essentials

Arizona Complete Health (AzCH) is launching a new secure portal through Availity Essentials to enhance your health plan experience.

Starting January 20, 2025, please check out some of the time-saving tools that come with an Availity Essentials account:

·        Validate eligibility and benefits

·        Submit claims

·        Check claim status

·        Submit authorizations

·        Look for additional functionality in AzCH’s payer space and use the heart icon to add apps to My Favorites in the top navigation bar  

·        Save provider information in Essentials and auto-populate it to save time and prevent errors  

Our current secure provider portal will continue to remain active and available to you. Availity Essentials provides another valuable resource for easy access to AzCH.

Since multiple other health plans also partner with Availity, you may already be using Availity Essentials. If yes, you can log in to your existing account to access the tools for AzCH members beginning January 20, 2025.    

If you are new to Availity Essentials, getting your Essentials account is the first step.  

Getting started: Designate an Availity administrator for your provider organization.

Your provider organization’s designated Availity administrator is the person responsible for registering your organization in Essentials and managing user accounts. This person should have legal authority to sign agreements for your organization.

  

HOW DOES THIS IMPACT ME?

WHAT IS MY NEXT STEP?

I am the administrator.  

I am the designated Availity administrator for my organization. 

Visit Register and Get Started with Availity Essentials to enroll for training and access other helpful resources.  

I am not the administrator.  

I am NOT the designated Availity administrator for my organization.  

Your designated Availity administrator will determine who needs access to Availity Essentials on behalf of your organization and will add user accounts in Essentials.  

I am not sure.  

I am not sure who will be the designated Availity administrator for my organization.  

Share this information with your manager to help determine who will be the designated Availity administrator for your organization.  

We're excited about our partnership with Availity Essentials and believe it will be an excellent tool for you. If you need additional assistance with your registration, please call Availity Client Services 1-800-AVAILITY (282-4548). Assistance is available Monday-Friday, 8AM– 8PM ET. 

For general questions, please reach out to your AzCH Provider Engagement Specialist. If you need your assigned Provider Engagement Specialist’s contact information, please email AzCHProviderEngagement@azcompletehealth.com.