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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Medicaid Performance Measures

Performance Measures Resources

Arizona Complete Health Complete-Care Plan contracts with the Arizona Health Care Cost Containment System (AHCCCS) and reports required quality and performance metrics to ensure members receive a high quality of care.  Metrics are identified by AHCCCS and associated with specifications, primarily the Health Effectiveness Data and Information Set (HEDIS) and the Centers for Medicare & Medicaid Services (CMS) Core Set.

What is HEDIS?

HEDIS is the Healthcare Effectiveness Data and Information Set defined by the National Committee for Quality Assurance (NCQA).  It is the gold standard in healthcare performance measurement and consists of over 70 measures affecting mortality and morbidity.  The use of HEDIS measures is an exciting opportunity to show the quality of our services in an integrated care environment.  Specifications for HEDIS measures are proprietary and must be purchased through the National Committee for Quality Assurance (NCQA).  More information is available on the NCQA website.

What is CMS Core?

The Center for Medicaid and CHIP Services (CMCS) developed a set of core measures reflective of an overall quality strategy.

Arizona Complete Health and Performance Measures

Arizona Complete Health is responsible for meeting the Minimum Performance Standard (MPS) on performance measures selected by AHCCCS that are a combination of HEDIS and CMS Core Measures. 

Helpful Tips

  • Most measures are administrative, meaning they are based on claims data.  Timely and accurate billing has a large effect on the measures.
  • Coordinate care effectively with all involved practitioners, hospitals and agencies to ensure members receive appropriate services.  This includes rapport building and efficient information sharing.
  • Know your scores.  Monitor your data and look for multiple measures that could be impacted by a single intervention.  An example would be development of a chronic disease management program for diabetes.  This could impact utilization as well as preventive screenings to improve the health of our members.
  • Hit the low hanging fruit.  Identify measures with the fewest members in need of engagement for a service and conduct outreach.
  • Avoid missed opportunities.  Ensure each appointment addresses all care gaps to improve member care.  An example would be conducting an EPSDT visit when a member attends an appointment due to injury or illness.

Quality Improvement Contacts

The Quality Improvement Department is here to help!  Feel free to reach out with questions or to request a technical assistance session.  Our performance measure experts can be reached at AzCHQualityManagement@AzCompleteHealth.com.

AHCCCS Performance

Information on performance measures and surveys posted by AHCCCS: