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Electronic Visit Verification (EVV) Update 2.0

Date: 10/01/25

Electronic Visit Verification Reminder (EVV) 2.0 - Provider Update

Effective October 1, 2025, AHCCCS will no longer use Sandata as its EVV vendor and aggregator. AHCCCS is transitioning to its own EVV aggregator to support compliance and streamline services.

What this Means for Providers

If you use an EVV Vendor other than Sandata:

  • No action is needed
  • Please confirm your vendor has completed testing with AHCCCS

If you use Sandata as your EVV vendor:

  • You should have either

            o  Signed a direct contract with Sandata, or

            o  Transitioned to a different EVV vendor

  • Sandata should have completed its testing with AHCCCS

Additional Changes

  • Starting October 1, 2025, prior authorization data is no longer required in your EVV visit documentation.
  • Claims validation – matching EVV visits in the aggregator with submitted claims - remains required.
  • To prevent claim denials, AHCCCS has directed health plans to hold EVV eligible claims until October 7th (holding claims now enables faster payment than reprocessing denied claims later).

Resources

Visit the AHCCCS EVV web page https://www.azahcccs.gov/AHCCCS/Initiatives/EVV/ for:

  • Updates under EVV Communication
  • The EVV 2.0 FAQ (September 2025) under General Resources and Frequently Asked Questions
  • The latest EVV Vendor List (updated on September 22, 2025)

AHCCCS scheduled provider aggregator training from 11 AM to 12:30 PM October 8, 2025. We encourage you to attend via this link: Join Link or view the recording once available following the training.

Latest AHCCCS Notices

https://www.azahcccs.gov/AHCCCS/Downloads/EVV/CutoverCommunication.pdf

We will continue to share updates as they become available.

Questions?

Contact your Provider Engagement Account Manager.

Need contact information? Email: AzCHProviderEngagement@azcompletehealth.com