Arizona Complete Health-Complete Care Plan (AzCH-CCP) infuses Whole Person Care in everything we do. We work to advance Whole Person Care so that all have fair and just opportunities to attain their highest level of health and independence regardless of age, race, ethnicity, disability, sexual orientation, gender diversity, socioeconomic status, geography, preferred language, cultural diversities, and all other factors that affect access to health care and health outcomes.
AzCH-CCP acknowledges that focusing on improving essential drivers of health (DOH) have a direct impact on health outcomes and are a part of Whole Person Care. The DOH approach provides a comprehensive lens to member care and ensures health and care services are engaging, effective, relevant, and culturally responsive.
Screening for risk factors related to DOH can improve health outcomes, identify, and address care gaps, and increase resilience.
Whole Person Care is important because it offers everyone the opportunity to be as healthy as possible, regardless of their social position or other circumstances.
Whole Person Care is achieved by addressing the underlying issues that prevent people from being healthy.
The main goal of Whole Person Care is offering equitable services and infrastructure in all geographical areas to make sure everyone can lead healthy lives and continuing to monitor health inequalities and the impact of action.
(National Center for Complementary and Integrative Health, 2025)
Culturally Responsive Care
AzCH-CCP believes that effective health communication is as important to health care as clinical skill. Healthcare providers must recognize and address the unique cultural, language, and health literacy of members and communities to improve individual and community health.
Cultural Competency encompasses our Health Plans beliefs, values, and commitment to culturally responsive care improving the health of the community. It is the ability to interact effectively with people from different cultures and backgrounds by learning about and honoring the diverse cultures of those you work with. Better intercultural and linguistic communications can play a role in reducing health disparities which are prevalent throughout Arizona and the nation (Think Cultural Health, 2025).
Member Languages and Interpreters
Arizona Complete Health-Complete Care Plan offers telephone, face to face, and video face-to-face interpretation options at no cost. Information regarding interpreter assistance is available by contacting the Health Plan Provider Services Call Center number at 866-796-0542 (TTY/TDD: 711). For face-to-face requests, please make the request in advance of the appointment with as much notice as possible. At a minimum, the request should be 7-10 days out from the appointment to allow time for the vendors to meet the need (7 days advance for non-medical interpretation and 10 day in advance for medical interpretation).
For further language access information, please visit the AzCH-CCP Member Languages and Interpreters webpage.
Health Literacy Resource Center
Health Literacy is the capacity to obtain, process and understand basic health information and services needed to make appropriate decisions. A person’s level of health literacy can impact how and when they take their medications, their cognitive understanding of their health conditions, attendance at their appointments, treatment adherence, and the informed choices they make regarding treatment. Low health literacy has been linked to poor health outcomes, such as higher rates of hospitalization-costs-stays and less frequent use of preventive services.
AzCH-CCP actively focuses on ways to foster and improve cultural competency awareness to better serve our members, and is pleased to offer the following tools for our providers and their staff:
- Ask Me 3 ®
- Be CLASy: A Best Practice Guide for Hiring Diverse Staff (PDF)
- Community Consensus Collaborative (C3)
- Cultural Competency: Bridging the Communication Gap (PDF)
- Cultural Competency Program: Communications Guide-Inclusive Language (PDF)
- Cultural and Linguistic Competency in Disaster Preparedness and Response Fact Sheet
- Documenting the Implementation of Cultural and Linguistic Competence: A Guide for Maternal and Child Health Bureau Funded Training Programs
- Health Education and Communication Tools
- Health Equity Lexicon (PDF)
- Health Literacy Improvement Tools, Agency for Healthcare Research and Quality
- How To Report Phishing Scams Identity Theft Recovery Plan (PDF)
- Language Skill Retention (PDF)
- National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care
- Phishing Scam Definition Guide (PDF)
- Providing Consistant Culturally Competent Care in a Usable Format
- Provider & Patient Communication Guide (PDF)
- Resources for Serving Persons with Limited English Proficiency
- Supporting Choice – Helping Others Make Important Decisions (PDF)
- Teach-Back Method
Closed-Loop Referral System
AzCH-CCP supports utilization of the AHCCCS-Approved Arizona Statewide Closed-Loop Referral System (CLRS) and promotes provider network and community-based organization (CBO) utilization of the CLRS to properly refer members to community based organizations (CBOs) providing services addressing social risk factors of health. To learn more, visit:
- National Association of Community Health Centers | PRAPARE
- Center for Health Care Strategies | Screening for Social Determinants of Health
- Homelessness/Housing Instability
- Food insecurity
- Transportation Assistance
- Employment Instability
- Utility assistance
- Interpersonal safety
- Justice/Legal Involvement
- Social Isolation/Social Support
AzCH-CCP Care Management Referral
AzCH-CCP’s Care Management Department supports the coordination of care for our members by screening for social determinants of health screening and resource referring to community or provider resources.
For further assistance or to refer a member, please call us at 1-888-788-4408 (TTY/TDD: 711). Monday-Friday 8 a.m. to 5 p.m. local time/MST.
ICD-10 Codes
AzCH-CCP promotes the use of SDOH ICD-10 codes on claims to support data collection on the social risk factors of health experienced by members.
To learn more, visit: