Member
Care
Advance Directives
It’s important for our members to take an active role in their healthcare choices. It may be hard to think about, but your loved one should decide what their healthcare choices are if they become too sick to make those decisions.
Discuss creating a living will or designating a power of attorney with your loved one. This information can be provided to you, the member’s Care Team, and primary care doctors. If you are interested in learning more, please call your loved ones’ Case Manager for more information at 1-888-788-4408 (TTY/TDD: 711).
Planning Your Living Will
We think you are the most important person who will ever be involved in your care. You have the right to make decisions about your care. We want you to be active in all your healthcare choices.
It is an unpleasant thought, but what if you became too sick to tell the doctor what you want your care to be? An Advance directive (also known as a living will) is a way to make sure that your wishes are known.
You can make decisions in advance of care or name someone, known as a Medical Power of Attorney, to make those choices if you cannot.
Creating Your Living Will
Arizona Complete Health recommends all of our plan members take the time to create a living will, designate a power of attorney and provide their advance directive to their primary care physician.
Once you have completed your advance directive, ask your doctor to put the form in your file. You can also talk to your doctor about the decision making process of creating your Living Will or Advance Directive. Together, you can make decisions that will set your mind at ease. Please call your loved ones’ Case Manager for more information at 1-888-788-4408 (TTY/TDD: 711).
If you should ever need or want to, you can change your Advance Directive at any time. You should make sure others know you have an Advance Directive. You may also choose to designate a Medical Power of Attorney. That person should be made aware of your advance directive or living will as well.
With an Advance Directive, you can be sure that you are cared for as you wish, at a time when you cannot give the information.
When to Contact your Case Manager
Your loved one’s Case Manager is there to support you. They are an important part of the Care Team. There are many reasons you may need to be in contact with them. Some examples of when you should call your loved one’s Case Manager are:
- Change in condition
- ER visit or hospital admission
- Fall or injury
- Urinary Tract Infection (UTI)
- Not all agreed upon services are being provided
- New diagnosis or medication
- Assistance with finding or changing providers
- Difficulty scheduling an appointment
- Difficulty scheduling transportation
- Change in living environment or work arrangement for loved one
- Need for additional training
- Durable Medical Equipment (DME) in need of repair or replacement
- Home modification issues
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Respite
Caregiving can feel like a full-time job, and everyone needs a break at times. This can be helpful for you and your loved one to give you time to connect with others and recharge.
When to Go to the Emergency Department
An emergency situation is when a life could be in danger. It is also when a person could be permanently hurt or disabled without care.
Examples include:
- Difficulty breathing
- Chest pain
- Persistent and/or major bleeding
- Sudden changes in being able to move, speak, or feel sensations in your arm or leg
- Poisoning
- Fainting
- Sudden mental status changes
- Coughing or vomiting blood
- Sudden onset of a severe headache, especially the “worst headache of your life”
- Suicidal or homicidal thoughts
- Severe vomiting or diarrhea
- Behavioral health emergency
Severe injuries also need immediate care. Examples are:
- Burns
- Cuts
- Extreme joint pain or swelling
- Broken bones
If an emergency situation happens, go to the closest emergency department. If the person is unable to move or it is not safe to move the victim, call 911.
After receiving care, your loved one should always call their doctor within 24 hours and schedule a follow up visit.
If the condition needs treatment within 24 hours but is not life threatening, visit an urgent care center or call your doctor to receive advice and schedule an appointment.
Respite can range from a 30-minute break to taking a short vacation. Call your loved one’s Case Manager to learn more or explore the options through your local Area Agency on Aging.
Stress-Busting Program (SBP) for Family Caregivers™
This evidence-based wellness training program is offered at no cost to unpaid and partially paid family caregivers of adults who live with chronic illnesses including dementia. Over the course of nine weeks, participants will join 90-minute weekly sessions designed to teach practical stress management techniques, relaxation methods, and coping strategies. All sessions are held virtually, making it easy to participate from anywhere in the state of Arizona.
For more information, caregivers can visit:
If you are interested, please call your loved ones’ Case Manager for more information at 1-888-788-4408 (TTY/TDD: 711).
Arizona Area Agencies on Aging
Maricopa County
Area of Aging
Phone: 602-264-HELP (4357)
Pima County
Pima Council on Aging
Phone: 520-790-7262
Email: help@pcoa.org
Apache, Coconino, Navajo, Yavapai Counties
Northern Arizona Council of Governments
Phone: 877-521-3500
La Paz, Mohave, Yuma Counties
Gila, Pinal Counties
Pinal-Gila Council for Senior Citizens
Phone: 800-782-1886
Email: info@pgcsc.org
SouthEastern Arizona Governments Organization
Cochise, Graham, Greenlee, Santa Cruz
Phone: 520-432-2528
Email: aging@seago.org·
Inter Tribal Council of Arizona, Inc