AzCH-CCP May 2023 Provider Manual Now Available
Date: 05/09/23
Please see the Arizona Complete Health-Complete Care Plan (Medicaid) Provider Manual as it has been updated and is available for review.
The table below outlines the sections revised in April 2023. We encourage you to review!
Section | Title | Revision |
|---|---|---|
Multiple | Multiple | Customer Service phone number updated throughout |
2.4.4 | Sick Visit Performed in Addition to an ESPDT Visit | Revisions include AHCCCCS’ guide for billing practice |
2.4.7 | Blood Lead Screening | Revisions include information on how to determine if test should be performed outside of the required testing ages. |
2.4.9 | Arizona Early Intervention | Revisions throughout section please review |
2.4.13 | Referrals for Nutritional Assessment
| Revisions include language that encourages providers to assist in weaning members from the necessity of supplemental nutritional feedings |
2.4.15 | Behavioral Health Screening and Services provided by a PCP | Revisions throughout section please review |
2.5.3 | Preventive Dental Services | Revisions throughout section please review |
5.8 | Provisional Credentialing Process and Requirements | Revisions throughout section please review |
9.6 | Duty to Warn | Revisions include updated AHCCCS link |
9.6.1 | Duty to Protect Potential Victims | Revisions throughout section please review |
10.2.8 | Disclosure of Records | Revision language added: Providers must furnish the requested records within 5 business days from the date of receipt of the request. |
10.6 | Peer Review | Revisions include what actions the Peer Review Committee can take |
10.7.2 | Process of Evaluation and Resolution of Quality-of-Care Concerns | Revisions throughout section please review |
11.2.2 | PCP Assignment | Revisions include language on how to obtain PCP assignment rosters |
12.5.1 | Outreach Activities | Revisions throughout section please review |
12.5.2 | Engagement | Revisions throughout section please review |
12.12.6 | ASH Conditional Release Requirements | Revisions throughout section please review |
14.18.2 | BHRF Provider Required Documentation for Admission/Assessment/Treatment/ Discharge Planning | Revisions throughout section please review |
15.4 | Relias Learning Management System (LMS) | Revisions throughout section please review |
15.11.7 | Support for Curriculum Development and Additional Resources | Contact for Peer Support and Employment Planning updated |
All | All | References to “Provider Services” changed to “Customer Service” |
To request a copy of the Medicaid Provider Manual, please email AzCHProviderManual@azcompletehealth.com. We will respond to your request within three business days.
If you have questions, please contact your Provider Engagement Specialist. If you need your assigned Provider Engagement Specialist’s contact information, please email us at AzCHProviderEngagement@azcompletehealth.com.