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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Arizona Complete Health-Complete Care Plan and Community Consensus Collaborative (C3)

What is C3? C3 is a collection of events and actions where the community of members, providers and stakeholders come together to share ideas and use the feedback to create the actions that address the areas of focus. The 2023 focus is stigma and the use of value-based purchasing to help members reach their healthcare goals. What is Stigma? Unhelpful views of people with a disability. Negative feelings about persons with a mental illness can stop people from starting treatment. Stigma can create loneliness.

Arizona Complete Health-Complete Care Plan held C3 Lead-Up events to gather ideas from the community – with input from 365 people.

Learn More in this C3 Action Event Primer.

On April 26, 2023, 110 community members took part in Arizona Complete Health-Complete Care Plan’s Community Consensus Collaborative (C3) Action Event. This included peers, family members, providers, and stakeholders. C3 brings together viewpoints from across the state. C3 works to bridge feedback to action. The 2023 focus is stigma and value-based purchasing. 

Learn more in this C3 Action Event Recap.

Roundtable Discussion Guide & Notes

See the discussion notes.

What is Value-Based Purchasing?


Healthcare providers are paid based on their success in helping members reach treatment goals. Not by how many members they treat. When VBP works, it should:

  • Better health by managing diseases and/or stopping them before they happen.
  • Cut the cost of care by stopping hospital visits. Make sure people have quality healthcare so they do not need emergency services.
  • Improve the experience of the patient. Help patients play a role in their care to meet their goals.
  • Improve healthcare provider satisfaction. Give them tools, education, and support to stop burnout.