Member Handbooks and Forms

Arizona Complete Health-Complete Care Plan members are able to get a member handbook at all times. A new handbook is made every year. You can get a handbook by calling Member Service at 1-888-788-4408 or by downloading a copy below.


The Member Handbook explains: 

  • How to access services
  • Services that are covered
  • Services that are not covered
  • Special programs
  • Prescription information
  • Other important benefits


If you have any problems, please call Member Service. You can call the toll free line at 1-888-788-4408 TTY/TDD 711. We can give you the facts verbally in English or in your primary language. We can also give you a hard copy in your preferred language. We also help if you are visually or hearing-impaired