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Member Handbooks and Forms

Arizona Complete Health-Complete Care Plan members are able to get a member handbook at all times. A new handbook is made every year. You can get a handbook by calling Member Service at 1-888-788-4408 or by downloading a copy below.


The Member Handbook explains: 

  • How to access services
  • Services that are covered
  • Services that are not covered
  • Special programs
  • Prescription information
  • Other important benefits


Arizona Complete Health-Complete Care Plan (AzCH-CCP) protects your personal health information (PHI). We have privacy and security processes to help. These are some of the ways we protect your PHI:
  • We train our staff to follow our privacy and security processes
  • We require our business associates to follow privacy and security processes
  • We keep our offices secure
  • We talk about your PHI only for a business reason with people who need to know
  • We keep your PHI secure when we send it or store it electronically
  • We use technology to keep the wrong people from accessing your PHI

If you have any problems, please call Member Service. You can call the toll free line at 1-888-788-4408 TTY/TDD 711. We can give you the facts verbally in English or in your primary language. We can also give you a hard copy in your preferred language. We also help if you are visually or hearing-impaired