Skip to Main Content

Grievances and Appeals

If you are unhappy with your services or do not agree with a decision made about your services, make your voice heard by contacting the Arizona Complete Health-Complete Care Plan Grievance and Appeals Department. Arizona Complete Health-Complete Care Plan staff are trained to respond to member concerns in a courteous, responsive, and timely manner. You may file a grievance or an appeal whether or not you are TXIX/XXI (AHCCCS) eligible. For individuals who are Non-TXIX/XXI, you may file a grievance or an appeal related to the services that are covered by Arizona Complete Health-Complete Care Plan.

If you have questions or need help with the process for filing a grievance or an appeal please contact Arizona Complete Health-Complete Care Plan Member Service at 1-888-788-4408 TTY/TDD: 711 and ask to speak to the Grievance and Appeals Department. You may also write to us at:

Arizona Complete Health-Complete Care Plan
Attention: Grievance and Appeals
1850 W. Rio Salado Parkway Suite 211
Tempe, AZ 85281

Please see below for more information about Grievances and Appeals. If you are a member determined to have a serious mental illness (SMI), please also review SMI Grievances/Investigations and SMI Appeals. You will also find more details about your grievance and appeal rights in your member handbook.

If you decide to file an SMI grievance or appeal please use the the following form to request a review of a decision by Arizona Complete Health-Complete. Please see the accordions below for more details and requirements for the appeals process.