The Office of Individual and Family Affairs (OIFA)

My name is Deb Jorgensen.

I serve as the Individual and Family Affairs (OIFA) Manager, Member Liaison Coordinator, and as our statewide Special Assistance Administrator. I am proud to be a part of the Arizona Complete Health–Complete Care Plan Advocacy Team. As a decades long grass roots advocate for quality behavioral health services that value peer support and family support, I am all about “Nothing About Us Without Us”. As a Behavioral Health Service recipient, I understand the positive impact of being an equal partner in my care and the positive changes that can be made by members sharing their voice. As a team, OIFA encourages members and families to share valuable feedback about their own experiences and their ideas about improving our health plan’s system of care. With several years of experience in both direct support to members and executive leadership positions in Arizona Peer Run Organizations behind me I bring both “lived experience” and institutional knowledge when providing community and provider guidance on Peer Support services and principles.

My name is Brenda Replogle.

I am the Child Behavioral Health Member Advocate / Children’s Rehabilitative Services (CRS) Member Advocate. My goal is to provide compassionate advocacy through partnership with families during their journey of receiving health care services. We work together to enhance family voice, by seeking knowledge, connection to resources, and by providing advocacy and support through the various complex and interconnected systems families navigate through. I also serve as a Family Support Advisor. I facilitate the Health Plan Family Support Partner Trainings that credential and prepare trainees to serve in various Family Support roles in the system.

My name is Patsy Price.

I am a Member and Family Support Advisor with Arizona Complete Health – Complete Care Plans Advocacy Team. My Passion Is helping members have their Voice Heard throughout all levels of our system of care, as well as teaching about advocacy. I have almost 10 years of experience helping members to effectively advocate for the services and unique care needed to work their own path to wellness and recovery. As someone with lived experience within this system I know that there is no one size fits all to recovery. I am proud to be part of AzCH’s OIFA Team, a team that focuses on creating positive change and positive members experience. My mission is to let members and families know that we are listening, and working towards change together as a team. With Respect, Partnership, Empathy and Understanding we can work together for the best member experiances possible.