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Behavioral Health Information & Resources

Behavioral health refers to mental health and substance abuse (alcohol and drug) treatment. If you need help with a behavioral health concern, you should call your doctor or Arizona Complete Health-Complete Care Plan. We have a group of mental health and substance abuse specialists to help you.

You do not have to get a referral from your doctor for these services. Arizona Complete Health-Complete Care Plan will help you find the best provider. Call the number on the back of your member ID card to get help right away, 24 hours a day, 7 days a week.

Helpful Links

Telehealth Resources

Admission, Continued Stay, and Discharge Criteria

Arizona Complete Health-Complete Care Plan and Behavioral Health in our Schools

Are you or someone you know experiencing a behavioral health crisis?

Call the statewide crisis line. It is available 24 hours a day, 7 days a week.

Crisis services are available to anyone in Arizona, even if you do not have health insurance coverage.

What Is Covered?

Any person living in Arizona can receive crisis services. These may be telephone conversations, community-based mobile services, and facility-based stabilization sites.

Learn More

Help might be needed if you:

  • Can’t cope with daily life. 
  • Feel very sad, stressed, or worried. 
  • Are not sleeping or eating well. 
  • Want to hurt yourself or others or have thoughts about hurting yourself. 
  • Are troubled by strange thoughts (such as hearing voices). 
  • Drink or use other substances more than usual. 
  • Have problems at work or at home. 
  • Seem to be having problems at school.

Arizona Complete Health-Complete Care Plan allocates grant funding for Behavioral Health Providers to work with schools and provide services to children and families.

Schools and Behavioral Health Providers Working To:

  • Raise Awareness of Available Services.
  • Make It Easier to Access Services.
  • Strengthen the Network of Care to Meet Children’s Needs.
  • Increase Support for Children and Families

Maximizing Access Behavioral Health Services: No Wrong Door

To make it as easy as possible to connect to behavioral health services, we use the “No Wrong Door” approach, making it easier for children and families to get connected to services from anywhere. This allows the child and family to make informed decisions as to their choice of provider, where they would like to receive services, and how often.

The Benefits of Partnership

Children spend much of their day at school and what takes place within the school community has a tremendous impact on children. Ensuring a safe and healthy school environment is critical to student success. That healthy environment includes providing our schools with the tools and supports they need to address mental health issues, behavioral health needs and substance use concerns. Arizona is home to many outstanding providers that already support schools and students with behavioral health care services.

Find more Information for School Based Behavioral Health Services (PDF)

Available Funding for School-Based Services

When a child is referred to a behavioral health provider from a school, they may be eligible for Title 19/21 funding through AHCCCS.  In addition, if the child is uninsured or underinsured they may be eligible for Non-Title 19 Medicaid funds (eligibility is determined by Solari).  Schools can refer students to any behavioral health provider within the Arizona Complete Health-Complete Care Plan network of providers for  counseling for anxiety, depression, social isolation, stress, behavioral issues, or any other mental health services. If the child is underinsured or uninsured families will not receive a bill for these services; they may be  eligible for Non-Title 19 Medicaid funding.

Arizona Complete Health-Complete Care Plan Providers with both Title 19/21 and Non-Title 19/21 Funding:

For more information


If a school, school district, or behavioral health provider would like more information on obtaining a behavioral health partnership in their community, please contact us.

You can also visit AHCCCS to find out more about Accessing Behavioral Health Services in Schools.