Appointment Availability Standards

Date: 03/26/19

In accordance to ACOM 417 Appointment Availability, Monitoring and Reporting, AHCCCS providers must be able to meet Appointment Availability Standards. The Managed Care Organization (MCO) is responsible for monitoring Appointment Availability Standards on a quarterly basis for contracted providers. When appointment standards are not met, the provider may receive ongoing education, technical assistance and monitoring until the standards are met. The MCO is responsible for the development of corrective action plans in collaboration with the provider when appropriate.

AHCCCS Appointment Availability Standards (PDF)