Medicaid Plan Central/South Region
News from AHCCCS! Arizona Long Term Care System (ALTCS) Community Forum
Learn about the Arizona Long Term Care System - Elderly and Physically Disabled (ALTCS-EPD) Health Plan Readiness and Member Transitions
On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support or by reaching out to the contact center at 1-866-262-5342 with any questions.
Statewide Crisis Line
Are you or someone you know experiencing a behavioral health crisis?
Call the statewide crisis line. It is available 24 hours a day, 7 days a week.
Crisis services are available to any Arizona resident, even if you do not have health insurance coverage.
- 988 will route to the Statewide Crisis Line based on area code.
- The single Statewide Crisis Line number is: 1-844-534-4673 or 1-844-534-HOPE
- Tohono O'Odham Nation dedicated crisis line: 1-844-423-8759
- Tribal Warm Line number is: 1-855-728-8630
What Is Covered?
Any person living in Arizona can receive crisis services.
These may be telephone conversations, community-based mobile services, and facility-based stabilization sites.
Important Phone Numbers
If you are a current member and need assistance, please call. Member service is available by calling:
- AzCH-CCP Medicaid Member Services: 1-888-788-4408
- Nurse Advice Line: 1-866-534-5963
- TTY/TDD: 711
If this is an emergency, please dial 911.
Nurse Advice Line
Arizona Complete Health-Complete Care Plan has a Nurse Advice Line available 24 hours a day, 7 days a week for members.
Call anytime to get assistance from a nurse or if you have questions about your health.
To speak to a nurse, please call: 1-866-534-5963
Enrolled in Medicaid?
Has your contact information changed
in the past two years?
Update your mailing address in HealthEArizonaPlus.gov
or call 1-855-HEAPLUS (432-7587) to stay enrolled.